DISCLAIMER
Our site may from time to time contain links to various sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may be suffered by you in connection with your use of them.
For more information about our site’s privacy policy, view the Privacy Policy and Terms and Conditions page.
For information about complaints, please view our Complaints policy or contact us at care@kyasah.com
Announcement
“Policy for booking, delivery, exchange and refunds”
Bookings
After booking no cancelation so please don’t say book without confirmation and No booking will be hold for more than 6 hours
Delivery Please inform to us within 7 days for dispatch for non – receipt later we are not responsible, we work to deliver with time but no assured time delivery.
POLICIES
SHIPPING AND RETURNS
SHIPPING POLICY:
We strive to ship all orders as fast as we can with best couriers by AIR to most pin codes. However – as we list & book products which are under pre-booking the Delivery time can vary between 1 Week to up to 4 weeks. There can be times when you ordered 2 or more products – in such cases you may receive the product at different times as per stock availability and through different courier partners.
“Original Suits & Dress Material” are mostly sold-out during pre-booking period only , so we would suggest you to book your order as soon as possible to avoid delays and plan well in advance if you are placing an order for an occasion. In addition to this “TENTATIVE SHIP DATE” and “TENTATIVE SHIP TIME” are generally mentioned under “Product Description” section on every product listed on the website as given in example below:
Below is approximate timelines by which you can expect the delivery:
Tentative Release/Ship Date is mentioned under every product you order. In General delivery time is given below for your reference:
Delivery time for Ready to Ship Unstitched Products – within 3-5 days (For most pin codes in India)
Products marked as SHIPS BY TOMORROW OR SHIPS WITHIN A DAY OR 24 HRS SHIPPING will be shipped within 24 Working hours (Excluding Weekends and Public Holidays) – Applicable for PREPAID Orders Only on SELECT PIN CODES.
Pre-Book/Upcoming Stock – within 7-10 days after arrival date (For most pin codes in India).
Back-Ordered Products (Specially ordered on request from customer) – 4 to 5 weeks from the date of Order.
To be stitched/Stitching Service Orders – 2- 4 weeks after release date (For most pin codes in India)
Please note that the Order Status may show PROCESSING even if your order has been packed or shipped till the time you receive the delivery. Processing may not necessarily mean that your order has not been shipped.
https://www.kyasah/ will not be held responsible for any delay caused by courier company – we are always ready to cooperate if delivery is delayed due to any reason.
Read our full Shipping & Returns Policy for details.
*If you are ordering a product for an occasion – we recommend that you first discuss with us and We welcome any pre-sales question if any can be posted to us on care@kyasah.com
INTERNATIONAL SHIPPING (OUTSIDE INDIA):
We provide International Shipping at a nominal price. Actual International shipping rates will vary depending on weight and dimensions of the package that is sent. We ship International orders through DHL or FEDEX. For more information – please call or whatsapp at +91-9761638208
**All taxes – Custom duties (if any) will be borne by the Customer as per laws in home country.
Delivery time for International Delivery (Outside India) will be between 10-90 days.
Order in Pre-Booking
Most of the stock on our website is under pre-booking. Pre-Booking means that – a collection has been announced by the designer and photo shoot has been completed but physical delivery of stock is awaited. We have to work on this pre-booking model because there is a limited quantity of products available with the ORIGINAL designer.
We need to give them our bookings as soon as possible so that our customers can get the stock. If we do not work on pre-booking model then most of the stock will be unavailable as it will be already sold out if we wait till its release.
Although tentative ship dates of pre-booking stock is mentioned under every product – there are chances due to unavoidable reasons – like Geo Political issues , delays at customs , bad weather – that stock is delayed by a few days. In this case – we are always open for exchange or cancellation of order if order gets delayed beyond a few days from the mentioned tentative ship date. Rest assured KYASAH gets the stock from designer FIRST always in India. This means that no other estore , vendor or importer can provide you new stock faster than us.
We always recommend that if you need a material for an occasion/festival like Diwali or Eid – or you have a tight schedule – please check with us first and then order to avoid any inconvenience later.
We thank you for your support and understanding in this regard.
CASH ON DELIVERY POLICY:
Cash on Delivery Charges will be Extra ₹300/- per Item (This fees is charged by courier company).
To save COD charges you may place Online Paid Order.
Cash on delivery is available to more than 26000 pin codes in India.
However – Our COD FACILITY is NOT available for the following :
Non-COD Serviceable Pin Codes in India
When order value is more than ₹ 5000
Ready to Wear & Stitched Collection
Bulk Orders
Products in SALE category
Products in “Footwear, bags category”
Orders which have Stitching service included in Cart
When shipping address is Outside India
Why COD is not available on cart Value over INR 5000/-?
Some customers do not accept COD order at the time of delivery due to various reasons – including change of mind , delay in delivery of order , fake orders , a slightly better deal on some other website / vendor etc. Due to this the parcel comes back to us which is called as RTO or return to Origin – which includes 200% courier fee. That means that for a parcel that is not delivered and comes back to us we have to spend approx Rs 600-800 INR unnecessarily. Moreover if the material was short in supply it is blocked only in transit for 15-20 days – and during this time a genuine buyer is not able to buy that product as it becomes temporarily out of stock! So- in the end only the genuine customers suffer due to non-delivery of a confirmed COD order.
We are always happy to provide COD of any value to all genuine customers who have a good track record in accepting COD orders. We process such orders manually and change a high value transaction into COD for all genuine clients. On the other hand – we blacklist all customers who do not accept COD orders without a valid reason.
In addition to this please also note that, “If any Confirmed COD order” is refused by a customer at the time of delivery , we will not be able to provide COD facility to that client in future.